Connect with BMC Helix ITSM and Remedy – Introduction to Discovery Customization Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Introduction to Discovery Customization Webinar on November 18, 2020.

In this session, she will review taxonomy, nodes, and relationships of the Discovery data model.  Also will cover:
Discovery OOTB patterns
How to “read” an OOTB Discovery pattern
UI-Generated patterns
Introduction to Custom patterns
Discovery Customization options

Lisa Keeler is a Lead Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy – Leveraging the New Java AR Log Analyzer Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Leveraging the New Java AR Log Analyzer Webinar on November 18, 2020.

In this session, he will review the updated Java tool, previously PERL based, highlighting the new features and performance improvements. Including how the tool can be used to address performance issues and help tune your environment. Several common “use case” scenarios will be reviewed through practical demonstration.

Doug Reif is a Principal Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series