Connect with BMC Helix ITSM and Remedy - RSSO TrueSight Integration Best Practices Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - RSSO TrueSight Integration Best Practices Webinar on August 25, 2021.

In this session, she will review the RSSO TrueSight best practices for installing, integrating, and configuring. This includes external RSSO installation, integrating with TrueSight Presentation Server (TSPS), TrueSight Infrastructure Management (TSIM), and TrueSight Capacity Optimization. Also configuration and troubleshooting common issues and how to identify and resolve.

Vishakha Thalpati is a Staff Technical Support Analyst

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Connect with BMC Helix ITSM and Remedy - Large Query Reports Best Practices Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Large Query Reports Best Practices Webinar on August 11, 2021.

In this session, he will review general report design, best practice basics for avoiding long-running queries, as well as how to optimize report execution while improving performance. Including the following topics:
· System improvements to avoid performance issues
· Best practices when scheduling a broadcast
· How to enable secondary connection pool for background tasks
· Recommendations to export reports to excel

Alan Medina is a Staff Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Leveraging AI/ML Clustering for Service Desk Processes Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Leveraging AI/ML Clustering for Service Desk Processes Webinar on July 28, 2021.

In this session, they will provide an overview of two new AI use cases around Proactive Problem Management and Real-time Incident Correlation. They will discuss how BMC uses AI technologies like Natural Language Processing (NLP) and AI Clustering algorithms to help boost IT user productivity by detecting major incidents faster and identifying impactful problem investigations.

Ajoy Kumar is a Lead R&D Solutions Architect on AI
Harshad Borgaonkar is the Principal Product Manager for AI Service Management 

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - BMC Helix Dashboards Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - BMC Helix Dashboards Webinar on August 4, 2021.

In this session, they will discuss the new dashboard solution BMC Helix Dashboards launched as part of 20.08 SaaS release. While initial release included ability to report on BMC Helix Operations Management solution, subsequent BMC Helix Dashboards release included support for various BMC Helix Service Management solutions including ITSM, Digital Workplace (DWP), Business Workflow (BWF) and Custom AR or Innovation Suite Application.

They will discuss salient features of BMC Helix Dashboards including out-of-the-box sample content, various visualization options, report scheduling, different modes of querying and cross-ITSM or even cross service and operations management dashboarding. BMC Helix Dashboards is based on open source Grafana and offers customers option to connect with multiple data sources.

Rahul Vedak is a Principal Product Manager
Abhijeet Teli is a Staff Specialist Product Developer

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Getting Started with Archiving Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Getting Started with Archiving Webinar on July 20, 2021.

In this session, he will review several business scenarios and how archiving can help meet your organization’s Data Retention policies and performance benefits. He will provide a demo of enabling archiving policies and deleting data.

Doug Reif is a Principal Technical Support Analyst

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Connect with BMC Helix ITSM and Remedy - ITSM June Release Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - ITSM June Release Webinar on July 14, 2021.

In this session they will cover the new capabilities of our ITSM solution introduced in this new release, launching BMC’s solution into a clear leadership position around modern AI Service Management. The session also provides additional information about the container-based deployment model.

Product Management Team

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Discovery Administration Best Practices Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Discovery Administration Best Practices Webinar on June 23, 2021.

In this session, he will review the best practice recommendations for regular maintenance and health monitoring to ensure optimal system operation. Also will review scenarios for mitigating impact in the event an issue arises. Maintenance & Health Monitoring Areas include:

• Disk Space
• Datastore
• Performance
• High Availability/Disaster Recovery

Philippe Boyer is a Lead Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - BCM Access Administration Best Practices Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - BCM Access Administration Best Practices Webinar on June 9, 2021.

In this session, she will cover the Best Practices for managing administrators, groups, and access levels. The administrators and groups are used to manage security profiles and access levels that control access to the system. This also includes Windows Active Directory (AD) integration such as syncing of groups from AD and BCM login using authentication against AD.

 
Cynthia Arockiam is a Staff Specialist Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - CMDB Portal Walk Through Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - CMDB Portal Walk Through Webinar on May 19, 2021.

In this session they will review the CMDB Portal components, capabilities, and configuration. Additionally review common CMDB Portal use cases, troubleshooting tips and tricks. Few examples will include creating a new Reconciliation, Normalization, and Atrium Integrator job using the New CMDB UI. Also configuring archiving new functionality in the CMDB UI. List of components include:
• Atrium Explorer & CMDB Dashboard
• Atrium Integrator
• Auditing & Archiving
• Class Query Mapping & Dynamic Service Modelling
• Reconciliation
• Normalization

Jean Christophe is a Lead Technical Support Analyst
Devendra Borse is a Lead Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Harnessing the power of Digital Workplace Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Harnessing the power of Digital Workplace Webinar on May 5, 2021.

In this session he will review multiple scenarios for utilizing the capabilities within Digital Workplace. Providing examples of Business Workflows & Chatbot integration, using the External Portal, Collaboration features, Service bundling/dependencies & Asset Management integration.

John Gallagher is a Lead Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Transitioning to Progressive Views Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Transitioning to Progressive Views  Webinar on April 21, 2021.

In this session, they will provide an overview of ITSM user experience using progressive views (PV) including benefits, architecture, and adoption best practices.  The best practices will cover the process switching from the Smart IT UI to PV, using for customization, and extension.
   
Ashutosh Deshpande is a Product Development Architect
Pratik Pandit is a Lead SQA Engineer

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - ITSM 21.02 Release webinar

Replay of the Connect with BMC Helix ITSM and Remedy - ITSM 21.02 Release webinar on April 7, 2021.

In this session they will cover the new capabilities of our ITSM solution introduced in this new release, launching BMC’s solution into a clear leadership position around modern AI Service Management.

Product Management Team

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Invoking ITSM REST Services webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Invoking ITSM REST Services webinar on March 24, 2021.

In this session he will review two scenarios of REST integration. This includes publishing a custom form as a REST Service, performing basic REST CRUD operations, and uploading/retrieving attachments. Also will perform the same tasks on an OOTB ITSM form to understand the similarities and progress to more complex REST structures. The BMC TestHttpClient tool will be used during this session as it is helpful not only for testing, but also for troubleshooting common REST situations.

Alejandro Vidaurri is a Lead Technical Support Analyst

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Connect with BMC Helix ITSM and Remedy - DWP Best Practices for Advanced Troubleshooting webinar

Replay of the Connect with BMC Helix ITSM and Remedy - DWP Best Practices for Advanced Troubleshooting webinar on March 10, 2021.

In this session, they will review the Digital Work Place Best Practices for Advanced Troubleshooting of Notifications, Performance, and AR Server Integration based issues. This will include the techniques for recognizing the symptoms, confirming the issue, and resolving.

Jeff Hudson is a Lead Technical Support Analyst
Juhi Shah is a Senior Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - BCM Administration Best Practices webinar

Replay of the Connect with BMC Helix ITSM and Remedy - BCM Administration Best Practices webinar on February 24, 2021.

In this session, they will cover Best Practices for BCM Administration including BCM User Authorization and Integrations. The BCM User Authorization will include best practices for managing user access levels within the BCM Console. The integrations will cover configuring BCM with Smart IT and understanding common issues and how to prevent them.

Sagar Mhamane is a Staff Specialist Technical Support Analyst
Niranjan Panigrahi is a Lead Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Pre-release Briefing on Upcoming Enhancements and On-Prem Deployment Changes in 21.02 Release Cycle webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Pre-release Briefing on Upcoming Enhancements and On-Prem Deployment Changes in 21.02 Release Cycle webinar on February 11, 2021.

In this session, they will provide high-level insight into some of the exciting enhancements that BMC is working on for the next release cycle of Remedy ITSM and BMC Digital Workplace on-premise software. This will include enhancements about the on-premise deployment model that allow you to benefit from faster innovation adoption, easier upgrades and scalability, less downtime, and use of standard/Agile deployment practices. As part of this overview, they will also share how BMC plans to roll out the new software version in this release cycle.

Product Management Team

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Connect with BMC Helix ITSM and Remedy - Report Design Best Practices webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Report Design Best Practices webinar on February 10, 2021.

In this session, she will review the common Smart Reporting design best practices. This will cover the most common report design examples including:

• Retrieving Only the Latest Records
• Creating Accurate Joins for New Views or Modifying an Existing View
• Understanding Advanced Features

Alicia Beltran is a Staff Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Helix Integration Platform Technical Overview webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Helix Integration Platform Technical Overview webinar on February 3, 2021.

In this session, they provide a technical overview of the Helix Integration Platform. This will include
· What is Helix Integration Platform?
· Why it is the preferred integration approach for Helix?
· What pre-built connectors and integration templates are available now?
· Demonstration of the platform and pre-built templates
· What's the future?

Pradeep Kumar is a Senior Manager, Product Management

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Discovery Patterns: TPL for Beginners webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Discovery Patterns: TPL for Beginners webinar on January 13, 2021.

In this session, she will cover the basics of TPL from a “Hello, World” example to the best practices and troubleshooting patterns.  The following are topics covered:
· Data Types, Identifiers, and Assignment Statements
· How to add a new attribute in TPL
· Control structures – Triggers, If statements, and For loops
· Best Practices for Creating Good Patterns
· Troubleshooting
    o Identifying Problems in Patterns
    o Logging
 
Lisa Keeler is a Lead Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series