Connect with BMC Helix ITSM and Remedy – Introduction to Discovery Customization Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Introduction to Discovery Customization Webinar on November 18, 2020.

In this session, she will review taxonomy, nodes, and relationships of the Discovery data model.  Also will cover:
Discovery OOTB patterns
How to “read” an OOTB Discovery pattern
UI-Generated patterns
Introduction to Custom patterns
Discovery Customization options

Lisa Keeler is a Lead Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy – Leveraging the New Java AR Log Analyzer Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Leveraging the New Java AR Log Analyzer Webinar on November 18, 2020.

In this session, he will review the updated Java tool, previously PERL based, highlighting the new features and performance improvements. Including how the tool can be used to address performance issues and help tune your environment. Several common “use case” scenarios will be reviewed through practical demonstration.

Doug Reif is a Principal Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Deployment Management Best Practices and Troubleshooting Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Deployment Management Best Practices and Troubleshooting Webinar on November 4, 2020.

In this session, they will cover:

• Deployment Management Overview
• Deployment Management Best Practice Guidelines
• How-to Demo on Simultaneous Package Deployment and Rollback in Server Group
• Deployment Management Troubleshooting Guides and Resources for troubleshooting issues with Package Import, Deploy and Deployment Payload
• Helix ITSM D2P

Smita Naik is a Senior Technical Support Analyst
Vignesh Nadar is a Technical Support Managert

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - DWP Catalog Workflow Best Practices and Troubleshooting Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - DWP Catalog Workflow Best Practices and Troubleshooting Webinar on October 21, 2020.

In this session, he will discuss Connectors, service import/export, DWP Catalog approvals, basic workflow design, and troubleshooting.

Jeff Hudson is a Lead Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - ITSM 20.08 Feature Release Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - ITSM 20.08 Feature Release Webinar on October 7, 2020.

In this session we will cover the exciting new capabilities of our ITSM solution introduced with the 20.08 release, in support of delivering a world-class user experience for ITSM and creating new customer value as part of BMC’s IT Service Management strategy. Aside from the core ITSM solution we also plan to cover new capabilities of BMC Helix Multi-Cloud Service Management.

Product Management Team

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Getting started with Asset Discovery and rolling out the BCM Agent Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Getting started with Asset Discovery and rolling out the BCM Agent Webinar on September 23, 2020.

In this session, he will review pre-requisites, basic configurations around asset discovery, and scanners. Also will cover how rollouts are done.

Sagar Mhamane is a Staff Specialist Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Managing Flash deprecation and replacement features within Remedy products Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Managing Flash deprecation and replacement features within Remedy products Webinar on September 9, 2020.

In this session, they will review what changes have been made in the Remedy Suite, how to replace all or specific capabilities, and resources available to help with applying the necessary patches/upgrading? Further information regarding the announcement of these changes can be found in this BMC Communities post.

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series