Connect with BMC Helix ITSM and Remedy - Best Practices for Deploying DWP Catalog Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Best Practices for Deploying DWP Catalog Webinar on August 26, 2020.
In this session they will discuss the Installation/Upgrade process, Configuration, RSSO integration, and SSL.

Ashish Parate is a Staff Specialist Technical Support Analyst
Daniel Soto is a Senior Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Troubleshooting Email Engine Performance and Connectivity Issues Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Troubleshooting Email Engine Performance and Connectivity Issues Webinar on August 12, 2020.

In this session, Mike and Doug will cover the following topics:

• Email Engine throughput utility
• New Email Engine connectivity testing utility
• Email Engine Performance Best Practice guidelines
• Email Engine Troubleshooting Guides and resources for troubleshooting issues with outgoing notifications, incoming messages and performance

Mike Fahrenbruch is a Senior Technical Support Analyst
Doug Reif is a Principal Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Using the Subquery Option to Optimize Row Level Security Searches Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Using the Subquery Option to Optimize Row Level Security Searches Webinar on June 24, 2020.

In this session they will review what is Row Level Security (RLS), differences between the existing RLS options and RLS subquery options. Also covered RLS Subquery implementation, enabling, format of queries and troubleshooting best practices.

Mark Walters is a Principal Technical Support Analyst
Rajendra Kapale is a Lead Product Developer

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Mid-tier & Tomcat Best Practice Configuration for Performance Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Mid-tier & Tomcat Best Practice Configuration for Performance Webinar on June 10, 2020.

In this session they will review the best practice Mid-tier, Tomcat, and ehcache configuration settings for optimal end user perceived performance.  The rationale behind the recommended settings for Small, Medium, and Large environments will be covered.  As Mid-Tier uses ehcache for building web content, each cache category needs fine tuning to optimize JVM heap memory usage and minimizing disk access spooling. This talk covers key metrics for measuring spooling, JVM heap usage, and a strategy for ehcache performance optimization.

Dan Barbera is a Lead Product Developer
Hugo Vuong, Ph.D. is a Product Development Architect

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Smart Reporting: Best Practices for Advanced Report Creation Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Smart Reporting: Best Practices for Advanced Report Creation Webinar on May 20, 2020.

In this session they will review the advanced features and functionality that is available within Smart Reporting. The Best practices will include co-display, drill through, sub-queries, freehand SQL calculated fields, and advanced calculations.

Daniel Marrujo is a Staff Specialist Technical Support Analyst
Bharath Kumar is a Staff Specialist Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Smart Reporting: Best Practice Basics for Building Reports Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Smart Reporting: Best Practice Basics for Building Reports Webinar on May 6, 2020.

In this session they will review the best practices basics to start building reports and include examples on how to recreate a Crystal report using Smart Reporting.

Daniel Marrujo is a Staff Specialist Technical Support Analyst
Bharath Kumar is a Staff Specialist Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Archiving Best Practices & Troubleshooting Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Archiving Best Practices & Troubleshooting Webinar on April 22, 2020.

In this session she provides an overview of archiving, best practice configuration, and troubleshooting.  This includes using the Archive Manager Console, multi-threaded archiving, and how Associations affect Archival.

Devita Mujoo is a Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Remedy Test Automation Libraries Overview and Use Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Remedy Test Automation Libraries Overview and Use Webinar on March 25, 2020.

In this session they will cover the overview and use of the Remedy Test Automation Libraries. The test automation libraries will work against On Prem and Helix ITSM environments to help validate your environment. The following topics will be reviewed:
· Where to get the automation libraries
· Installation of the package
· OOTB Test Cases available
· Running OOTB test cases
· Customizing test scripts for your environment
· Troubleshooting test scripts

Manoj Jagdale is a Senior Manager of Product Development
Gaurav Khanna is a Lead SQA Engineer

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Remedy / Helix ITSM 20.02 Feature Release Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Remedy / Helix ITSM 20.02 Feature Release Webinar on March 11, 2020.

In this session we will cover the exciting new capabilities introduced with the 20.02 release, in support of delivering a world-class user experience for ITSM and helping ITSM teams to better manage their automation initiatives. Learn also about new REST API capabilities of the platform, and a new solution for security incident management, based on BMC Helix Multi-Cloud Service Management. We’ll also cover updates to the platform compatibility list.

Peter Adams is Director of Product Management

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Performance Considerations for Smart IT Application Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Performance Considerations for Smart IT Application Webinar on February 26, 2020.

In this webinar they will review optimizing performance of the functional areas of Smart IT.  These functional area will include the Dashboard, Ticket Console, Chunking, FTS, Smart Recorder, RLS, Change Collision, Data purging and archiving.  In addition, SQL and database tuning will also be reviewed in this session.

Nancy Lan is a Principal Product Developer
Deodatta Marathe is a Senior Product Developer


For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Understanding and Troubleshooting the Approval Plug-In Sever Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Understanding and Troubleshooting the Approval Plug-In Sever Webinar on January 29, 2020.

This is the 3rd part of a series on the Plugin server. In the first part, we discussed what are plug-ins, types of plug-ins and servers, and about plug-in communications. In the second part, we looked at troubleshooting the plug-in server.

In this third session, Jai will focus on one of the special ‘hybrid’ plug-ins by discussing the Approval Server Plug-in. This plug-in is a good example of a complex plug-in that has the attributes of both a standard plug-in and a stand-alone process. You will see how this Plug-in is called to perform work as well as how to troubleshoot it using both the generic plug-in logging and Approval Server-specific logging.

Jai Shori is a Senior Technical Support Analyst


For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Reactive to Proactive: End to End Service Management Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Reactive to Proactive: End to End Service Management Webinar on January 15, 2020.

In this session he covers moving from Reactive to Proactive with End-to-End Service Management and going beyond just being more proactive. He reviews tangible steps to take and approaches that allow you to connect knowing what you have in your environment all the way through the operations/governance side to get in front of problems before they happen and your end-users experience outages.

Darius Wallace is an AVP Solutions Architect


For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - OnPrem Remedy Architecture Platform: Deployment Simplification Case Study Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - OnPrem Remedy Architecture Platform: Deployment Simplification Case Study Webinar on December 18, 2019.

In this session Deepak and Peter will cover newly introduced Live chat in Smart IT 19.08. Including how existing virtual chat is transformed and leveraged in Smart IT to provide modern agent workspace/console. Learn about capabilities introduced in this new interface as well as learn how this interface is going to be different from Mid-Tier based support agent console. Last but not least this webinar will cover prerequisites and steps to get this new experience.

Deepak Somaiya is a Product Development Architect
Peter Sibiski, Lead SQA Engineer

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Consuming REST API for Integration webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Consuming REST API for Integration webinar on November 20, 2019.

In this session LJ will cover consuming REST API for Integration with new 19.08 feature capability and options for pre-19.08 REST API consumption.

LJ Longwing is a Lead Product Developer

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Java Performance Monitoring webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Java Performance Monitoring webinar on November 6, 2019.

In this session Hugo will discuss JVM monitoring using jvisualvm, Visual interpretation of the data, and how to take snapshots, thread and heap dumps. He will review case studies to understand the behavior to fine tune the performance of JVM hosting the AR platform.

Hugo Vuong, Ph.d is a Principal Product Developer

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Digital Workplace New Progressive Web App UI webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Digital Workplace New Progressive Web App UI webinar on October 23, 2019.

In this session, he will cover the new responsive UI enhancements in the 19.xx Digital Workplace and the benefits. The new Progressive Web App supports clients from desktop to mobile devices replacing native apps. This allows all features and customization are available seamlessly across all clients.

Sirjad Parakkat, Director Product Development

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Best Practices for Creating a Custom Connector webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Best Practices for Creating a Custom Connector webinar on October 17, 2019.

In this session they will cover the best practices for creating a custom connector and provide a demo of creating one, which includes:
• Overview of a Custom Connector
• Best Practice naming conventions, considerations, etc. when creating
• Development Controller Setup
• Reviewing a custom connector
• Using the testing utility to “unit test” the connector
• Deploying to the local controller to test
• Troubleshooting (Areas to investigate, available logging, etc.)
• How-to promote to production

Kevin Goerlitz is a Product Development Architect
Jimmy Wu is a Lead Product Developer

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - 19.08 Feature Release webinar

Replay of the Connect with BMC Helix ITSM and Remedy - 19.08 Feature Release webinar on September 18, 2019.

In this session Peter covers the exciting new capabilities introduced with the 19.08 release, in support of delivering a world-class user experience for ITSM and creating new customer value as part of BMC’s Cognitive Service Management strategy. Learn also about our new REST API capabilities, new Smart Reporting capabilities, and new pre-built integrations for BMC Helix Multi-Cloud Service Management. We’ll also cover updates to the platform compatibility list.

Peter Adams, Senior Director
Product Management

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Smart Reporting: Performance Best Practices webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Smart Reporting: Performance Best Practices webinar on August 21, 2019.

In this session, they will provide an overview of the architecture and sizing, best practice configuration setting for optimal performance including cluster configuration, and will review the benefits of a replicated database architecture for performance. 

Daniel Marrujo is a Staff Technical Support Analyst
Bharath Kumar Chitrala is a Staff Specialist Technical Support Analyst


For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Smart Reporting 19.02 Overview webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Smart Reporting 19.02 Overview webinar on August 7, 2019.

In this session they will cover many exciting 19.02 features such as support for Freehand SQL in AR JDBC that enables building complex reports, Assisted insight that allows Smart Reporting user to learn 'why', Stories that help everyone gain insights from your data and more.

Rahul Vedak is Lead Product Manager for Remedy https://communities.bmc.com/people/rvedak
Abhijeet Teli is Smart Reporting Developer https://communities.bmc.com/people/abhijeet_teli

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Database Considerations for the Remedy Platform Solution webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Database Considerations for the Remedy Platform Solution webinar on July 24, 2019.

In this session, Rajeev will cover database considerations for the Remedy Platform Solution in July’s monthly webinar.

This presentation will discuss various database considerations based on your Remedy deployment to optimize performance. The following topic areas will be included:

* Oracle Case Insensitivity and the LIKE operator
* Oracle cursor_sharing & Remedy 9.x/18/x versions
* Oracle SQL Plan Directives, 12c optimizer features & Remedy
* Oracle optimizer_features_enable parameter and Remedy
* MSSQL’s PARAMETERIZATION & Remedy 9.x, 18.x, and 19.x versions
* MSSQLs Maximum Degree of Parallelism and the Cost Threshold for Parallelism parameters for tuning
* MSSQL’s Schema Binding and Indexing of Views

Rajeev Patel is a Lead Product Developer

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Understanding the Best Practice Configuration Recommendations for the Remedy ITSM Platform Solution webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Understanding the Best Practice Configuration Recommendations for the Remedy ITSM Platform Solution  recorded webinar July 2019.

In this session, Kent and Doug will review the best practice configuration recommendations for the Remedy ITSM Platform Solution.

They will help you understand the configuration recommendations and how you can use them in your environment.  The best practice configuration recommendations are provided based on the BMC performance team’s ITSM Solution testing.

Doug Reif is a Principal Technical Support Analyst
Kent Dillard is a Lead Product Developer

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Optimizing the Remedy Platform Solution webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Optimizing the Remedy Platform Solution webinar on June 19, 2019.

A successful implementation of the Remedy ITSM suite applications can positively impact the business processes and provide a great experience to the end users. Proper deployment architecture decisions will help keep end users productive and focused on the business and reduce overall maintenance.

This presentation will discuss various factors to consider while designing an optimal Remedy deployment including some of the critical system attributes of performance, scalability, availability and flexibility. Including the following topic areas:

1. Remedy deployment architecture design approach
2. Remedy deployment architecture design validation via performance/load testing
3. Post implementation monitoring and optimization

Vipul Jain is a Senior Director in Product Development Performance Team

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

onnect with BMC Helix ITSM and Remedy - Introduction to Hierarchical Groups webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Introduction to Hierarchical Groups webinar on April 24, 2019.

Please join Bob as he presents on the Remedy AR System Licensing Overview during the May 2019 webinar.

In this session he will cover what types of licenses are available in the AR System, how licenses are consumed (and released), how to observe and track license usage, as well as more advanced topics like Server Group and AR client behavior as they relate to licensing.
Bob Poulos is Lead Product Developer


For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Using RSSO with Truesight Presentation Server webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Using RSSO with Truesight Presentation Server recorded webinar on April 25, 2019.

In this session Salman will review how to integrate RSSO with TSPS and how to troubleshoot common configuration issues.

Salman Shaikh is a Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - 19.02 Digital Workplace Updates webinar

Replay of the Connect with BMC Helix ITSM and Remedy - 19.02 Digital Workplace Updates  recorded webinar on April 25, 2019.

Please join John as he will review the updates in Digital Workplace 19.02 including an example of how-to rebrand Digital Workplace in this short webinar.

John Gallagher is a Lead Product Developer

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Introduction to Hierarchical Groups webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Introduction to Hierarchical Groups webinar on April 24, 2019.

Please join Vlad for an introduction to Hierarchical Groups and Best Practices during the April 2019 Connect with Remedy webinar.

In this session he will cover an introduction to Hierarchical Groups (HG), configuration, and troubleshooting. You will learn about what is HG, when to use it, and best practices for configuration of the permission model. Also troubleshooting of common issues and how to resolve will be covered.

Vlad Katsman is a Lead Product Developer

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Remedy 19.02 / Helix ITSM 19.02 Feature Release Overview webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Remedy 19.02 / Helix ITSM 19.02 Feature Release Overview webinar on March 27, 2019.

Please join Peter to get an update on the Remedy 19.02 Feature Release in March’s Connect with BMC Helix ITSM and Remedy webinar.

In this session he will cover the exciting new capabilities introduced with the 19.02 release, in support of BMC’s Cognitive Service Management and Multi-Cloud Service Management strategy. Learn about our new reporting capabilities, new Smart IT capabilities and about enhancements to our cognitive capabilities for Remedy.

Peter Adams is a Senior Director, Product Management

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Common Data Management Issues webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Common Data Management Issues  recorded webinar on March 2019.

In this session Corey will review troubleshooting Data Management tool’s job console. He will provide an overview of DMT/UDM and why the benefits of using this tool. Also will review what forms to inspect based on each step (load, validation, promotion) of the job, what logs to gather to understand the failure, and how to resolve common issues using the job console.

Corey Rolen is a Senior Technical Support Analyst


For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Empowering the future of service with Cognitive Service Management webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Empowering the future of service with Cognitive Service Management recorded webinar.

In this session, learn how BMC’s cognitive solutions can help run a more efficient service desk.

Product management will share our cognitive strategy and then demonstrate our current cognitive capabilities. See how cognitive automations like issue categorization and automated incoming email handling can save you time in Remedy. You will also see how your end users can use conversation to self-heal with our Helix Chatbot!

Lorna Russell is a Senior Manager, Product Management
Daren Goeson is a Principal Product Manager
Pradeep Kumar is a Principal Product Manager


For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - End-To-End Integrated Proactive Service Management webinar

Replay of the Connect with Remedy - End-To-End Integrated Proactive Service Management  webinar on February 20, 2019.

In this session Darius will discuss end-to-end proactive service management.

Transitioning from reactive to proactive service management can be challenging. Especially when you don’t know what you are managing, how well it’s performing and using your end users and your event management solution. This session will demonstrate how aligning what you have with how it’s performing and alerting the right resources with the right information effectively moves you from reactive to proactive service management.

Darius Wallace is our Customer Success AVP


For more information on the monthly webinar series please visit Connect with Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Troubleshooting Remedy SSO integration with Midtier, Digital Workplace webinar

Replay of the Connect with Remedy - Troubleshooting Remedy SSO integration with Midtier, Digital Workplace webinar on January 23, 2019.

In this session Chandan will review troubleshooting Remedy SSO integration with Midtier and Digital Workplace during the January 2019 webinar. He will review the integration, configuration, and troubleshooting of Remedy Single Sign-on with Midtier and Digital Workplace. Focusing on potential problem areas of the integration and how to resolve them.

Chandan Gad is a Senior Technical Support Analyst


For more information on the monthly webinar series please visit Connect with Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Troubleshooting Email Engine Issues webinar

Replay of the Connect with Remedy - Troubleshooting Email Engine Issues webinar on December 21, 2018.

In this session they will cover troubleshooting outbound email notifications, incoming email problems, and connectivity problems to the mail server. This will include general architecture, configuration, service failover, and demo a connectivity test utility for both incoming and outgoing messages.

Doug Reif is a Principal Technical Support Analyst
Mike Fahrenbruch is a Senior Technical Support Analyst


For more information on the monthly webinar series please visit Connect with Remedy Monthly Webinar Series

Connect with BMC Helix ITSM Remedy - Plug-in Server Troubleshooting webinar

Replay of the Connect with Remedy - Plug-in Server Troubleshooting webinar on December 2018.

In the last Plug-in Basics webinar, you learned what are plug-ins, types of plug-ins and servers, and about plug-in communications. This session will continue taking a look a troubleshooting the plug-in server.

In this session Doug will review the standard plug-in logging available along with any special logging that is available for a plug-in as well. For example, one type of logging is the logging provided by the specific plugin, such as Approval. Discuss how to enable the standard and special logging for a plug-in. As the ITSM solution uses many special plug-ins there will be future sessions that focus on specific plug-ins coming in future sessions.

Doug Reif is a Principal Technical Support Analyst


For more information on the monthly webinar series please visit Connect with Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Getting the most out of BMC's REST API webinar

Replay of the Connect with Remedy - Getting the most out of BMC's REST API  webinar on November 2018.

In this recorded webinar, Justin will look at an overview of web services, how REST API works, and Remedy's implementation of REST. Finally will review a real world example to demonstrate the REST API.

Justin Bakker is a Senior Technical Support Analyst


For more information on the monthly webinar series please visit Connect with Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - Common issues with SRM Processing webinar

Replay of the Connect with Remedy - Common issues with SRM Processing webinar on November 14, 2018.

Requesting the service request is only the initial stage in the processing. There are additional stages for a request to be processed. In this session, he will show the high level stages of request processing and focus on the approval and CAI stages of process. Will review common problems with approval and CAI processing and how to avoid these problems.

Jeff Hudson is a Lead Technical Support Analyst


For more information on the monthly webinar series please visit Connect with Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - RSSO Multi-Tenancy Configuration Best Practices Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - RSSO Multi-Tenancy Configuration Best Practices Webinar on July 15, 2020.

In this session, he will review the configuration best practices for Multi-Tenancy configuration in Remedy Single Sign-On. This includes:

· Understanding Multitenancy in RSSO
· Configuring oAuth2 client
· Configuring RSSO multiple realms with oAuth2 client

Mizraim Nuno is a Staff Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Connect with BMC Helix ITSM and Remedy - CMDB Configuration Dashboard and Troubleshooting Techniques Webinar

Replay of the Connect with BMC Helix ITSM and Remedy - CMDB Configuration Dashboard and Troubleshooting Techniques Webinar on July 29, 2020.

In this session they will cover a functional overview of the CMDB Configuration Dashboard including KPIs, Data Sources, Normalization Engine, Reconciliation Engine, and Atrium Explorer. Also reviewing the best practice troubleshooting techniques of the logging available, troubleshooting checklist, and review common issues and how to resolve.

Manish Patel is a Lead Product Developer
Gustavo del Gerbo is a Lead Product Developer

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series