Connect with BMC Helix ITSM and Remedy - Introduction to Hierarchical Groups webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Introduction to Hierarchical Groups webinar on April 24, 2019.

Please join Vlad for an introduction to Hierarchical Groups and Best Practices during the April 2019 Connect with Remedy webinar.

In this session he will cover an introduction to Hierarchical Groups (HG), configuration, and troubleshooting. You will learn about what is HG, when to use it, and best practices for configuration of the permission model. Also troubleshooting of common issues and how to resolve will be covered.

Vlad Katsman is a Lead Product Developer

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series