Connect with BMC Helix ITSM and Remedy - Common issues with SRM Processing webinar

Replay of the Connect with Remedy - Common issues with SRM Processing webinar on November 14, 2018.

Requesting the service request is only the initial stage in the processing. There are additional stages for a request to be processed. In this session, he will show the high level stages of request processing and focus on the approval and CAI stages of process. Will review common problems with approval and CAI processing and how to avoid these problems.

Jeff Hudson is a Lead Technical Support Analyst


For more information on the monthly webinar series please visit Connect with Remedy Monthly Webinar Series