Connect with BMC Helix ITSM and Remedy - Best Practices for Creating a Custom Connector webinar

Replay of the Connect with BMC Helix ITSM and Remedy - Best Practices for Creating a Custom Connector webinar on October 17, 2019.

In this session they will cover the best practices for creating a custom connector and provide a demo of creating one, which includes:
• Overview of a Custom Connector
• Best Practice naming conventions, considerations, etc. when creating
• Development Controller Setup
• Reviewing a custom connector
• Using the testing utility to “unit test” the connector
• Deploying to the local controller to test
• Troubleshooting (Areas to investigate, available logging, etc.)
• How-to promote to production

Kevin Goerlitz is a Product Development Architect
Jimmy Wu is a Lead Product Developer

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series